Support

Check your spam folder first, then try again from the sign-in page and use "Forgot password" if you use one. Sign-in is run by Clerk, so a code or reset email comes from them. If nothing arrives after a few minutes, write to support@novatarotbaby.com from the address you signed up with.

The free plan has a daily allowance of readings and letters to Nova, and every plan has a fair-use limit on how often Nova writes. Your day starts by the time zone saved on your profile, so check that it is right. When the whole site reaches its daily limit, readings and letters pause until it resets. Inner Circle opens every reading.

Press "Try again": it uses the same cards, so you don't lose them, and a failed reading does not use up your allowance. If it keeps failing, email tech@novatarotbaby.com with the page you were on and roughly what time it happened.

Charts depend on your birth date, birth time and birth place. Without a birth time the site cannot work out your Rising sign or houses, and an off-by-a-few-minutes time can change them. Open your profile, check the date, time and place (pick the place from the search list so its time zone is right), and save again.

Refresh the page, or sign out and back in. If the Inner Circle page shows "Check again", press it: it means the billing system didn't answer just now, and nothing has been lost. If it is still missing after a few minutes, email support@novatarotbaby.com with the email on your account.

Use "Manage or cancel your plan" on your profile or the Inner Circle page. It opens your account settings, where you can cancel; you keep access until the end of the period you paid for. The price and billing terms were shown at checkout.

Enter it in the promo-code field at checkout and check the spelling. Codes can be limited to a number of people or a time, so one may have run out. If you think a valid code was refused, email support@novatarotbaby.com with the code and what the checkout said.

On your profile, "Export my data" downloads everything we store as one file, and "Delete my data" removes your profile, chart, people and readings. To delete your sign-in account too, use "Manage or delete your account". The privacy policy has the details, including your California rights.

Your birth details, readings and saved people are stored encrypted and are visible only to your account. The AI is never given your name, birth date, time or place. We don't sell your data. Read the full privacy policy for specifics.

No. Readings are for entertainment and reflection, they are written by an AI, and they can be wrong. Please don't make health, money, legal or safety decisions from one. If you are in crisis, call or text 988 in the US.

Try refreshing, then a current version of Chrome, Safari, Firefox or Edge, with JavaScript on and any content blocker paused for this site, since sign-in and plans load through Clerk. If it is still broken, email tech@novatarotbaby.com with your device, browser and a screenshot.